Delete your account

This is the fastest route and it needs nobody’s help. It is available in the iPhone and Android apps.

If something is still billing that we cannot stop for you, the deletion is refused and nothing is deleted — the screen tells you what to cancel first. See Subscriptions.

The web app at imprint-travel.com has no delete control yet, and somebody locked out of their account cannot reach the one in the app. Both cases go the same way, and neither needs an account:

• Open the support form and choose the topic Delete my account, or a data request.
• Write from the email address on the account, and say how you signed up — Google, Microsoft, or an address and password. That is how we know the request is yours.
• Or write the same thing to support@imprint-travel.com.

We action it within 30 days, and normally within a few working days. We will ask you to confirm before anything is deleted, and we will tell you when it is done.

All of this goes, for good, whichever route you take:

• Your account and your sign-in. The account record, your display name, email address and profile picture, and the sign-in itself — you can no longer log in with it.
• Your travel records. Trips and itineraries, flights, hotels, car hire and every other reservation, places, budgets and expenses, and your Passport — stats, countries, levels, ranks and badges.
• What you wrote and published. Notes, published posts, snapshots, questions, answers, comments, likes and bookmarks. A published post stops being readable by anyone.
• Your connections. Follows, friendships, friend requests and blocks.
• Your email forwarding. Every forwarding address you registered, and the history of what was imported from them. Anything sent to trips@imprint-travel.com afterwards is no longer attributed to anybody and is dropped.
• Your pictures. Every photograph and file you uploaded to a profile, a note or a trip album is deleted from storage, not merely hidden.
• Your subscription record with us, after the billing step below.

Three things survive. Each is a deliberate decision rather than an oversight, and they are worth knowing before you press the button rather than finding out afterwards.

• Messages you already sent to other people, and the photographs and voice notes inside them. They stay in the threads you sent them to. A conversation that lost half its turns would stop making sense for somebody who never asked for anything, and deleting the pictures would leave holes in a stranger’s thread. Your name and profile picture are gone from them — you appear as an unknown account.
• Copies other people already have. If you published a post, somebody may have saved, screenshotted or cached it, and a search engine may have indexed it. We stop showing it; we cannot reach a copy that is no longer ours.
• Flight information that was never yours alone. On-time history, recorded position trails and weather snapshots are stored per flight number, shared by everyone who saved that flight. They identify an aircraft’s journey, not you, and deleting them would tear the record out from under every other passenger on the same flight.

Deleting your account does not automatically stop money leaving your bank, and which half applies depends on where you bought Imprint Pro.

• Bought on the web (Stripe): we cancel it for you as the first step of the deletion. If the cancellation fails, we refuse the whole deletion and delete nothing — being billed for an account you can no longer sign in to, with no account to complain from, is the one outcome worth refusing over.
• Bought in the App Store or on Google Play: only you can cancel it, in your Apple or Google account. Neither store lets an app cancel a subscription on your behalf. The app names the store to go to; cancel there before or after deleting, but do cancel it.

Deleting an account is not a refund request. If you think you are owed one, ask before you delete — afterwards we have no record to check it against.

From the app the deletion is immediate. By request it is done within 30 days. Afterwards a few operational copies age out on their own schedules, and none of them is reachable from the app or used for anything else:

• Database backups — up to 7 days. Automatic snapshots roll forward and expire; we do not restore one to recover a deleted account.
• Server logs — 14 days. Ordinary application logs, which record requests rather than content.
• Forwarded booking emails — up to 90 days. A raw copy of anything you sent to trips@imprint-travel.com is held in the ingest store and deleted 90 days after it arrived.
• Billing records — as long as tax and accounting law requires. Held by Stripe, Apple or Google under their own policies as well as ours.

The Privacy Policy sets out the rest, including your rights to a copy of your data and to object to processing.

You do not have to close your account to remove things from it. Nearly everything can be deleted where it lives, on any of the three apps:

• A trip, flight, hotel or reservation — open it and delete it. Deleting a trip removes its itinerary and its stays; flights and other reservations are freed rather than destroyed, and stay in their own tabs until you delete them there.
• A note, post, snapshot, question or comment — delete it from the post itself, or from My posts on your Passport. Publishing a note copies it, so deleting the published copy leaves your private original alone.
• A photograph — from the trip album it is in, or from Memories on your Passport, one at a time or several at once. You can delete what you uploaded, and an album’s owner can delete anything in it.
• A forwarding address — remove it in Settings and nothing sent from it is imported again.
• Your profile picture, name, language and units — change or clear them in Settings.

For anything you cannot reach yourself, ask through the support form with the topic Delete my account, or a data request, naming what you want removed. Same 30 days, and it does not touch the rest of your account.